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A service animal is defined as a dog that’s individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

Forms and Advance Notice

  • You must submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation Form 48 hours prior to the flight
  • If you have a flight over 8 hours in your itinerary, the Department of Transportation Service Animal Relief Attestation Sanitation Form is also required
  • If your trip includes a flight on a partner airline you’ll need to contact them and complete all required forms for traveling with a service animal

Travel Requirements

  • Animal must be harnessed, leashed or tethered at all times
  • Animals under 4 months of age may not travel as a service animal
  • Animal must be clean and well-behaved
  • Animal must be able to fit at your feet, under your seat or in your lap (lap animals must be smaller than a 2-year old child)
  • An individual is limited to 2 service animals
  • If your animal is too large or too heavy to be safely accommodated in the cabin, you may need to buy a ticket for the animal

Animal Behavior

  • Animals must be trained to behave properly in public and will not be permitted in the cabin if they display any disruptive behavior such as growling, biting, jumping, etc.
  • Animals may not be able to fly if all requirements are not met

Destinations with Restrictions

  • Hawaii
  • London
  • Scotland
  • Ireland
  • India
  • Japan
  • New Zealand
  • Hong Kong
  • United Kingdom

For more information regarding the restrictions on the destinations listed above can be viewed in the section below.

Airline Contact Information

If you have any questions or need any additional guidance, please contact the airline directly using the information below.

Contact #: 800-433-7300
Additional Information: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp