Service Animals may not be denied access, unless when they are misbehaving in public
Full access to facilities without unfair pet rules, deposits, or fees
Service Animals may accompany their handler anywhere the general public has access
Receive electronic copies of your certificate and ID card via email within 24 hours
Live with your Service Animal, regardless of any “No Pet Policy” that may be in place. As a Service Animal handler, you may not be charged a pet deposit, pet rent, or limited to any weight or breed restrictions
Service Animals are permitted to accompany their handler in rideshares (Uber/Lyft), taxis, and trains just like any other rider
Fly with your Service Animal in the cabin of an airplane without any additional fees
As a Service Animal handler, you are entitled to reserve any available room at a hotel/motel for no additional fee, like all other guests, and may not be restricted to “pet-friendly” rooms
All retail shops, including grocery stores and markets, are required to permit Service Animals access in all areas of the facility where the public is allowed to go
Establishments that sell or prepare food must allow Service Animals in public areas even if state or local health codes prohibit animals on the premises
Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog TagGet Started
Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog Tag, Dog Vest, Electronic Copy of Certificate and ID CardGet Started
Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog Tag, Dog Vest, Electronic Copy of Certificate and ID Card, Additional Dog Tag, Dog Leash, Dog CollarGet Started
- Marian Q. from Michigan
- Larry S. from Connecticut
- Diego M. from Puerto Rico
- Mary K. from Florida
- Henry J. from West Virginia
- Craig R. from North Carolina
- Janice C. from Washington
- Lisa M. from Connecticut
- Judy L. from Pennsylvania
- Lianne V. from Washington
- Shannon M. from Delaware
- Crystal F. from Los Angeles
- Mary Jane Fetrow from Portland
Here you will find some of the most frequently-asked questions about service dogs and our store policies.
Service animals, as defined by American with Disabilities Act, are dogs that are individually trained to do work or perform tasks for people with disabilities. Now, what does that actually mean? We have broken down the definition into three parts to help better understand: disability, training, and tasks.
Disability: An individual with a disability is defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment.
According to the CDC (Centers for Disease Control and Prevention), over 1 out of 4 (26% ~ 61 million) of adults in the United States have some type of disability who may benefit from the assistance of a Service Animal.
Training: Service animals must always have basic obedience training. They should always behave in public and be under the control of the handler. In addition to the basic obedience training, a service animal must be trained (either by a professional trainer or the handler themselves) to perform a task, or an act of “service”, directly related to the handler’s disability.
Tasks: The task(s) a service animal performs for its handler must be directly related to the disability.
In conclusion, if you have a dog that has been trained (either by yourself or a professional) to provide assistance for your disability, then you may qualify to have a service animal.
When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions:
Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. Doing so may be in violation of federal law.
Individuals who believe that they have been illegally denied access or service because they use service animals may file a complaint with the U.S. Department of Justice. Individuals also have the right to file a private lawsuit in Federal court charging the entity with discrimination under the ADA.
No. You may not be asked for any medical documentation or to disclose your disability. A doctor’s letter may only be requested for an Emotional Support Animal (link to ESA).
Your physical kit (certificate, ID card, tag, collar, leash, vest, if ordered) will arrive in 3-7 business days with our free shipping. We also offer the following expedited shipping options:
$9 Priority (2-3 business days)
$45 Express (1-2 business days)
In a rush to receive your certificate and ID cards with your registration? You may add your electronic copies to any kit to receive your digital certificate and ID card via email in less than 24 hours.
Service Animals are protected under federal law by the Americans with Disability Act (ADA), which protects the handler’s rights to have their service animal accompany them anywhere the general public has access.
Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from the State attorney general’s office.
Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go.
People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.
A person with a disability cannot be asked to remove his service animal from the premises unless:
When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.