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Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples include:

  • Guiding people who are blind
  • Alerting people who are deaf
  • Pulling a wheelchair
  • Alerting and protecting a person who is having a seizure
  • Reminding a person with mental illness to take prescribed medications
  • Calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack
  • Performing many other duties

Service Animals may not be denied access, unless when they are misbehaving in public

Full access to facilities without unfair pet rules, deposits, or fees

Service Animals may accompany their handler anywhere the general public has access

Receive electronic copies of your certificate and ID card via email within 24 hours

Living with your Service Animal

Living with your Service Animal

Live with your Service Animal, regardless of any “No Pet Policy” that may be in place. As a Service Animal handler, you may not be charged a pet deposit, pet rent, or limited to any weight or breed restrictions

Service Animal in ground transportation

Service Animal in ground transportation

Service Animals are permitted to accompany their handler in rideshares (Uber/Lyft), taxis, and trains just like any other rider

Flying with your Service Animal

Flying with your Service Animal

Fly with your Service Animal in the cabin of an airplane without any additional fees

Service Animal in Hotel/Motel

Service Animal in Hotel/Motel

As a Service Animal handler, you are entitled to reserve any available room at a hotel/motel for no additional fee, like all other guests, and may not be restricted to “pet-friendly” rooms

Service Animal in Stores

Service Animal in Stores

All retail shops, including grocery stores and markets, are required to permit Service Animals access in all areas of the facility where the public is allowed to go

Service Animal in Restaurants

Service Animal in Restaurants

Establishments that sell or prepare food must allow Service Animals in public areas even if state or local health codes prohibit animals on the premises

Service Dog Basic Plus Kit

Basic Plus Kit


Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog Tag

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Service Dog Complete Kit

Complete Kit


Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog Tag, Dog Vest, Electronic Copy of Certificate and ID Card

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Service Dog Deluxe Kit

Deluxe Kit


Kit includes: Lifetime Registration of Dog, Certificate and 2 ID Cards, Dog Tag, Dog Vest, Electronic Copy of Certificate and ID Card, Additional Dog Tag, Dog Leash, Dog Collar

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Customer Support was very timely and helpful to answer my question.

- Marian Q. from Michigan

Very helpful and patient.

- Larry S. from Connecticut

The best attention, the best patience, the best availability.

- Diego M. from Puerto Rico

Jimmy helped out so much and give me all the help i needed!

- Mary K. from Florida

The information I received from Jennifer was very helpful. Thank you.

- Henry J. from West Virginia

Jimmy was very helpful and patient in assisting me with my questions.

- Craig R. from North Carolina

Melissa provided excellent service and was able to expedite my email as requested. Thank you.

- Janice C. from Washington

Knowledgeable and friendly. Great customer service was the deciding factor.

- Lisa M. from Connecticut

Jimmy was very helpful and answered my questions clearly! Thanks so much for the help!! :)

- Judy L. from Pennsylvania

Jennifer was super friendly and quick to respond with the information I needed. Just what I look for in a costumer support chat!! you rock Jennifer!!

- Lianne V. from Washington

Matt is outstanding! He helped me through various parts of the registration and was always patient with me. Thank you!

- Shannon M. from Delaware

Made flying with my dog a breeze.

- Crystal F. from Los Angeles

Having our girl registered has helped us so much avoid being hassled as she goes everywhere with us and it’s almost daily we are asked to prove she is registered. There is no question when we have shown the cards and it has made our time out with our girl positive as we spend only moments in verification. Thank you all so much.

- Mary Jane Fetrow from Portland

Frequently Asked Questions

Here you will find some of the most frequently-asked questions about service dogs and our store policies.

Benefits of a Service Animal?
  • Can go anywhere public has access
  • No county licensing fees
  • Tax deductible
  • Providing assistance to disabled handler
  • Improving the handler’s self-esteem
  • A Greater Feeling of Independence
  • Flies with handler in cabin for free
  • Lives with handler in housing for free
  • Stays with handler in hotel for free
Who qualifies to have a Service Animal?

Service animals, as defined by American with Disabilities Act, are dogs that are individually trained to do work or perform tasks for people with disabilities. Now, what does that actually mean? We have broken down the definition into three parts to help better understand: disability, training, and tasks.

Disability: An individual with a disability is defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment.

According to the CDC (Centers for Disease Control and Prevention), over 1 out of 4 (26% ~ 61 million) of adults in the United States have some type of disability who may benefit from the assistance of a Service Animal.

Training: Service animals must always have basic obedience training. They should always behave in public and be under the control of the handler. In addition to the basic obedience training, a service animal must be trained (either by a professional trainer or the handler themselves) to perform a task, or an act of “service”, directly related to the handler’s disability.

Tasks: The task(s) a service animal performs for its handler must be directly related to the disability.

In conclusion, if you have a dog that has been trained (either by yourself or a professional) to provide assistance for your disability, then you may qualify to have a service animal.

What information may be asked of me for proof of my Service Animal?

When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions:

  • Is the dog a service animal required because of a disability, and
  • What work or task has the dog been trained to perform.

Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. Doing so may be in violation of federal law.

Individuals who believe that they have been illegally denied access or service because they use service animals may file a complaint with the U.S. Department of Justice. Individuals also have the right to file a private lawsuit in Federal court charging the entity with discrimination under the ADA.

Do I need a doctor’s letter for my Service Animal?

No. You may not be asked for any medical documentation or to disclose your disability. A doctor’s letter may only be requested for an Emotional Support Animal (link to ESA).

When will I receive my registration?

Your physical kit (certificate, ID card, tag, collar, leash, vest, if ordered) will arrive in 3-7 business days with our free shipping. We also offer the following expedited shipping options:

$9 Priority (2-3 business days)
$45 Express (1-2 business days)

In a rush to receive your certificate and ID cards with your registration? You may add your electronic copies to any kit to receive your digital certificate and ID card via email in less than 24 hours.

Is this legal?

Service Animals are protected under federal law by the Americans with Disability Act (ADA), which protects the handler’s rights to have their service animal accompany them anywhere the general public has access.

Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from the State attorney general’s office.

Where can I take my Service Animal?

Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go.

Service Animal access list

Can I be charged a fee to have my Service Animal accompany me in housing, hotel or airplanes?

People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.

Does an establishment have the right to refuse a Service Animal access?

A person with a disability cannot be asked to remove his service animal from the premises unless:

  • The dog is out of control and the handler does not take effective action to control it or
  • The dog is not housebroken.

When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.