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A service animal is defined as a dog that’s individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
Forms and Advance Notice
- You will need to complete a DOT Service Animal Air Transportation Form online to receive your SATS Service Animal ID
- For flights scheduled for 8 hours or more, customers must also submit a DOT Relief Attestation Form, attesting that the dog will not relieve itself in the aircraft or can do so in a sanitary manner
Travel Requirements
- To request a SATS Service Animal ID, you’ll need to have: Veterinarian’s name and contact number, Rabies vaccination date and expiration, and Trainer’s name/organization and contact number
- For safety reasons guests traveling with a service animal are not permitted to sit in an emergency exit row
- Familiarize yourself with the location of the animal relief areas at each airport in your journey. (For more information, please visit the link below in the Airline Contact section)
- Service animals must be seated on the floor space below your seat or, if no larger than an infant, seated in your lap, if needed to accommodate your disability
- Service animals may not obstruct the aisles or areas that must remain clear for emergency evacuation
- Service animals may not occupy a seat or sit on a tray table at any time
Animal Behavior
- Animals must be trained to behave properly in public and will not be permitted in the cabin if they display any disruptive behavior such as growling, biting, jumping, etc.
- Alaska reserves the right to charge the owner/handler for damage caused by a service animal
International Travel
- If you are traveling outside of the United States with your service or animal, we highly recommend that you contact the appropriate consulate or embassy at least 4 weeks prior to departure
- Failure to ensure that all proper steps have been taken and documentation provided may result in your animal being placed in quarantine on arrival
Service Animal-In-Training
- Service animals-in-training are not covered by the Air Carrier Access Act but may be accepted for no charge at the airline’s discretion
- Travel requests for a service animal-in-training must be made at least 48 hours in advance
- Newly trained service animals being delivered to a new owner/handler’s home may be accepted for no charge. (For more information, please visit the link below in the Airline Contact section)
- Service dog/puppy-in-training who are traveling with a trainer/raiser for training purposes may be accepted no charge while they are in training. (For more information, please visit the link below in the Airline Contact section)
Airline Contact Information
If you have any questions or need any additional guidance, please contact the airline directly using the information below.
Contact #: (800) 252-7522 or (800) 503-0101
Additional Information: https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-support-animals
